Computer Support

How are we able to do this? We believe that computer support is more about people and relationships than it is about 'technology'. We have no affiliation to any particular company or product - except the ones that will work best for you. We listen to what your needs are rather than impose a technological 'solution' upon you. Computer Support is an ongoing partnership where we deliver to help make IT work for you.

Gatec Solutions Computer Services provides both remote and onsite computer support service to end users. In order to answer calls from end users, helpdesk remote computer support will gather information and find out the problem by analyzing the symptoms and discover the fundamental problem. It may include solving desktop application problems or answering general day to day operation questions. Once the problem is identified, help desk will begin choosing possible solutions available. Helpdesk remote computer support typically manages simple problems by using a system management tool provided by Gatec Solutions. 

Onsite Computer Support

includes troubleshooting on network connectivity issues, solving login problems, reinstalling software applications, supporting hardware and software set up, and helping end users using a new application.